Privacy Policy

At TenantPing, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services.

This policy applies to all users of TenantPing, including landlords, property managers, tenants, vendors, and website visitors. By using our Service, you consent to the data practices described in this policy.

Personal Information You Provide

• Account Information: Name, email address, phone number, password
• Property Information: Property addresses, unit details, lease information
• Communication Data: Messages, maintenance requests, photos, and files you upload
• Payment Information: Billing address and payment method details (processed securely through third-party providers)
• Profile Information: User preferences, notification settings, profile photos

Automatically Collected Information

• Usage Data: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address (not precise GPS location)
• Cookies and Tracking: Essential cookies for functionality and optional analytics cookies

Information from Third Parties

• Information from social login providers (if you choose to sign up via Google, etc.)
• Public records and property databases for verification purposes
• Payment processors for transaction verification

We use your information for the following purposes:

Service Provision

• Create and manage your account
• Facilitate communication between landlords, tenants, and vendors
• Process maintenance requests and work orders
• Generate reports and analytics
• Provide customer support

Communication

• Send notifications about platform activity
• Provide updates about your properties or requests
• Send important service announcements
• Respond to your inquiries and support requests

Platform Improvement

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Conduct research and analytics
• Ensure platform security and prevent fraud

Legal and Business

• Comply with legal obligations
• Enforce our Terms of Service
• Protect our rights and prevent misuse
• Process payments and billing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Within the Platform

• Between landlords/property managers and their tenants
• With authorized vendors assigned to maintenance requests
• With other users you explicitly choose to share information with

Service Providers

• Cloud hosting and data storage providers
• Payment processing companies
• Email and SMS notification services
• Analytics and customer support tools

Legal Requirements

• When required by law or court order
• To protect our rights or the rights of others
• To prevent fraud or security threats
• In connection with a business transfer or merger

We implement industry-standard security measures to protect your personal information:

Technical Safeguards

• 256-bit SSL encryption for data transmission
• Encrypted data storage with secure cloud providers
• Regular security audits and vulnerability assessments
• Multi-factor authentication options
• Secure backup and disaster recovery procedures

Operational Safeguards

• Employee background checks and security training
• Limited access to personal data on a need-to-know basis
• Regular monitoring for unauthorized access
• Incident response procedures for security breaches

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by applicable law.

You have several rights regarding your personal information:

Access and Portability

• View and download your personal data
• Export your data in a portable format
• Request copies of information we hold about you

Correction and Deletion

• Update or correct your personal information
• Request deletion of your account and data
• Remove specific pieces of information

Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Manage email and SMS settings

Cookie Preferences

• Accept or decline optional cookies
• Manage cookie settings in your browser
• Opt out of analytics tracking

To exercise any of these rights, please contact us at privacy@tenantping.com. We will respond to your request within 30 days.

We retain your personal information for different periods depending on the type of data:

• Account Information: Until you delete your account or request deletion
• Communication Data: For the duration of your account plus 3 years for legal purposes
• Transaction Records: 7 years for tax and accounting purposes
• Usage Analytics: Anonymized after 2 years, then retained indefinitely
• Support Requests: 3 years after resolution

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

TenantPing is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

TenantPing is based in the United States, and your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes
• Providing notice through our platform

Your continued use of TenantPing after any changes constitutes acceptance of the updated Privacy Policy.