Help Center
Welcome to the TenantPing Help Center! Here you'll find answers to common questions, step-by-step guides, and tips for getting the most out of your property management experience. If you need more help, contact our support team.
Getting Started
For Tenants
- Sign up or request access from your landlord
- Submit maintenance requests with photos and details
- Track the status of your requests in real time
- View your request history and updates
- Update your contact information in Settings
For Landlords
- Sign up and add your properties
- Invite tenants to join the portal
- View and manage all maintenance tickets
- Assign vendors and track repair progress
- Access reports and analytics (coming soon)
- Manage your subscription and settings
Core Features
- Tenant Portal: Submit and track maintenance requests, upload photos, and communicate with your landlord.
- Landlord Dashboard: Manage tickets, assign vendors, track costs, and monitor property performance.
- Vendor Management: (Coming soon) Add and manage contractors, auto-assign jobs, and track communication.
- Smart Scheduling: (Coming soon) Calendar view for upcoming and recurring maintenance tasks.
- Reports & Analytics: (Coming soon) Get insights into maintenance costs, response times, and more.
- Role-Based Access: Tenants, landlords, and vendors each have their own secure portal and permissions.
- Mobile Friendly: Use TenantPing on any device, anywhere.
- Free Forever Plan: Manage up to 5 units at no cost, with no credit card required.
Frequently Asked Questions
Is the FREE plan really free forever?
Yes! Our FREE plan for up to 5 units has no time limit and includes core features like tenant requests, maintenance tracking, and notifications.
How do tenants submit a maintenance request?
Tenants can log in to their portal, click "Submit Request," fill out the form with details and photos, and track the status from submission to completion.
How do landlords manage tickets?
Landlords can view all open and closed tickets in the dashboard, assign vendors, add notes, and mark requests as resolved. All actions are tracked for documentation.
What if my tenants aren't tech-savvy?
TenantPing is designed to be simple and intuitive for all users. We provide guides and support to help everyone get started, regardless of tech experience.
How secure is my data?
We use enterprise-grade security, including 256-bit encryption and regular audits. Your data is never shared with third parties.
Can I upgrade my plan as I grow?
Absolutely! You can upgrade to a higher plan at any time to unlock more units and advanced features. No long-term contracts or setup fees.
Still have questions?
We're here to help! Contact our support team and we'll get back to you as soon as possible.